Back to all work
Applied ML & data science

NGO — survey response analysis with NLP

International NGO · 2025 · NLP analysis on free-text survey responses

NLPNGOSurveyTopic modelling

Problem

An NGO ran a large-scale survey across multiple regions and received tens of thousands of free-text responses to open-ended questions. The communications and policy teams needed to surface themes, sentiment, and regional variation — but had been doing it by spreadsheet for previous waves and missing patterns in the long tail.

Approach

NLP pipeline combining topic modelling (BERTopic-style clustering) with LLM-driven categorisation against a hand-curated taxonomy. Per-region and per-demographic sentiment breakdowns with confidence scoring. Output structured for both quick executive-summary consumption and deep-dive policy-team analysis with citation back to original responses.

Stack

Python · spaCy · BERTopic · Claude for taxonomy classification · Pandas · region-level dashboards

Outcome

The NGO surfaced regional themes that prior waves had missed — particularly in the long-tail responses that spreadsheet-based coding had lumped into "other". The classification + topic-model combination gave the policy team both the structured roll-up and the unstructured tail to act on.

Want a similar engagement on your stack?

Most engagements like this started with a 60-minute scoping call.

More from this group

Aru Bhardwaj

Fractional CTO architecting sovereign AI systems for startups and scale-ups across Europe. Custom ML, agentic RAG, and secure LLM infrastructure. 7+ years turning complex data into production intelligence.

Malt
Upwork

Contact

Services

  • Fractional CTO & AI Strategy
  • MVP Development & Rapid Prototyping
  • Sovereign LLM Deployment (OVHcloud, Scaleway)
  • Multi-Cloud AI (AWS Bedrock, Vertex AI, Azure)
  • RAG Pipelines & Autonomous Agents
  • GDPR & EU AI Act Compliance
  • Generative AI & Prompt Engineering
  • Machine Learning & Predictive Analytics

Monthly playbook

Practical AI essays for founders and tech leaders. One email a month.

Tactical AI essays, monthly.

© 2026 Insightrix SASU. All rights reserved.Aru Bhardwaj, Fractional CTO & AI Strategist

60 Rue François Ier, 75008 Paris, France · SIRET 989 236 856 00013 · TVA FR42989236856